American Servicing Company - ASC is deceitful and cannot be trusted

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ASC is deceitful and cannot be trusted

Apr 7, 2008

American Servicing Company complaint

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ASC worked with me one minute--and the next--literally--they told me that they never had authorization to talk to me at all--and got very defensive and arguementative. I have pages and pages of documents they sent me (the co-borrower)--repayment plans--because we fell behind on the 80% loan of an 80/20 loan because our rate adjusted to 10.65!!! This added 400 dollars a month to our payment. I called in Dec of 2007 to make some sort of arrangements for future payments and was send to loss mitigation--well somehow they filed the mitigation under the wrong loan--and things went down hill from there. Keep in mind everyone is co-operating with me talking to me asking me for my husbands last four of his social and giving me all the information I need...no one ever asking me for "permission" or a signed form to allow me to talk to them.

In the meantime--they double process a payment--failing to see after a forebarence plan was instated that an old automatic debit would still come out--so that broke our forbarence plan and it went downhill from there--well then intrying to catch up--staying in contact with them--on the very same day I get one letter that says we are here for you--we want to do whatever we can to help you stay in your home--then a letter that says pay us 5000 or we will accelerate you loan!!!! I was worried so I immediately called a representative and they wouldn't even talk to me!!!! They said that whomever had spoken with me in the past should not have and that I had to send in a letter stating that I had permission to talk about the account!!

Help!!! And Beware!!!

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